Frankly Asked Questions

Welcome to Resetto.com !

Your use of Resetto.com (alternatively referred to as "Website" and/or "Resetto"), is governed by these terms and conditions ("Terms"), as updated from time to time. These Terms constitute a legally binding agreement between you and Resetto (also referred to as "Resetto.com"). Resetto is the sole proprietor and operator of Resetto.com.

Resetto.com provides various online services ("Services") through this website, one of which gives users the ability to purchase original merchandise such as luxury furniture and antiques ("Products"). When a user places an order, Resetto.com agrees to ship the relevant Products to the user, and is entitled to payment for Services rendered. Resetto offer a wide range of Products & Services, upon which additional Terms may also apply.

These Terms are subject to change without notice. . It is urged that you regularly check for changes made to the same from time to time. However an up-to-date version of the Terms shall be available for your review on Resetto.com at all times. By using this website you hereby consent that you have read and fully understand the Terms and conditions listed here, and that you agree to be bound by these terms and conditions. Please read these conditions carefully.

Product Specifications might change over time .We are continuously developing our products to improve them and might amend specification, packaging, design, price, sizes, weights, raw materials etc. without prior notice. Please note most products are handmade and hence variations in size, finish, colour etc may occur. The measurements of all products made by us will be as accurate as possible, but are nevertheless approximate.

Polish Finishes, Grains of wood and veneers will vary from product to product.

All products on Resetto.com are described in great detail on their respective product pages, and it is our goal to be as accurate as possible. However, mistakes may happen. Resetto.com therefore does not guarantee that product descriptions or other content on Resetto.com are always accurate, complete, reliable, current, or error-free. In some cases, colours and specific details in the website images may differ slightly from the actual product, and in other cases sizes may be approximate. Please contact us on mail@resetto.com if you have any questions.

In order to provide you with the best products at the lowest prices possible, we reserve the right at all times to amend the specifications of products (including but not limited to their price, packaging and any associated Service), without prior notice. As changes may occur on these from time to time, we request that you take a detailed look at the product descriptions and related details before you place an order, even if you have looked at it in the past.

If for any reason an order is delayed, or is unable to be placed for manufacturing (for example due to lack of enough interest or due to problems in manufacturing, quality control, or otherwise), we commit that we will do our best to notify you immediately. Likewise if for any reason our selected manufacturer is unable to produce a product to our expected level of quality, we will remove it as quickly as possible from our website. In case you have already placed an order for that product from our website, you will notify you directly and immediately about the situation, cancel your order, and reimburse you in full.

When you place an order with us, the order confirmation is contingent on receiving the full payment. Once we have sent you an email confirming receipt of the payment your order represents an agreement with us to produce a Product for you. Any Products, even on the same order, that we have not confirmed in an email, do not form part of that contract.

At no point will Resetto.com be held liable for any losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.

Before you place an order with us, it is your responsibility to check and determine your ability to receive the said Products. This includes, but is not limited to, making sure that the Products you ordered from us can be easily transported through the front door of your house, apartment or room, stairways, doors; that they can easily enter into your preferred room or location; and that they can easily fit inside that location. While Resetto.com delivery representatives will do their best to aid you in positioning these products into your preferred location, any other issues that could make the delivery more complicated or difficult to process will be handled at your expense and will not at any time be the responsibility of Resetto.com.

Further, an up-to-date mobile telephone number, delivery address and email address are all required in order to ensure a successful delivery of your item. During the checkout process, all information asked on the checkout page must be filled in accurately. Under these Terms Resetto.com shall not be responsible for missed delivery due to a wrong delivery address, an incorrect phone number, or other information. All additional charges or costs due to delivery complications or missed delivery will be added to your order invoice.

All prices are in Indian Rupees (Rs.) and are payable in Indian Rupees (Rs). We reserve the right to change prices at any time without notice, however, such changes will not affect orders in respect of which we have already sent you a confirmation by email.

With respect to items sold by Resetto.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If the correct price of an item sold by Resetto.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Any discount code or cashback offer applied on a specific order has a maximum limit of 1 code or coupon or cashback per order. If you have any questions about pricing, please do not hesitate to contact us at mail@resetto.com

Resetto accepts Credit /debit card through our payment gateway provider (PayU) on our website.

Due to the high value of our products and the shipping costs incurred by us, we are unable to provide cash on delivery at this point. This may change in the future.

After you have provided all the necessary information required for payment and clicked on the “Place your order” button, your order will be confirmed contingent to receipt of payment. Please note that we only accept full payment upfront of the order. After receipt of the full payment of the order, you will receive an email from us confirming the receipt of payment and that your order has been processed. All valid credit /debit cards or other payment methods are processed using a credit/debit card payment gateway or relevant appropriate payment system infrastructure, and as such will be governed by the terms and conditions agreed to between the buyer and the respective issuing bank or relevant payment method issuing company.

We may choose to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding or suspending any transaction after processing has begun.

Resetto uses reputable courier companies to deliver all across India. Products are typically dispatched within a day of order confirmation. Most of the products are delivered within the promised turnaround period of two weeks. For some items, the shipping period may be longer and you will be intimated of the same. While we try to ensure that the product reaches you within the delivery time communicated, mitigating circumstances may delay the delivery. In such case, get in touch with us for the latest update on your shipment if we have already not gotten in touch with you. Delivery is free across India and all costs and taxes are borne by Resetto (which is to say that the amount on the product’s description page includes all taxes and delivery costs).

Since we deliver using reputed courier companies, you will be provided with a unique shipment code that will help you keep track of your order. You will have to use this code on our logistics partner websites.
The delivery timeframes communicated by Resetto.com are estimates, and depend on a variety of factors beyond our control, including but not limited to production delays, shipping delays, government delays and various forces of nature. While it is our goal to exceed your delivery expectations, in no event will Resetto.com be liable for deliveries going beyond the estimated timeframe. We always do our best to surprise you with earlier than expected delivery, however sometimes there may be delays due to events out of our control. In every case, we will make sure to contact you and advise you of all changes.

Once the Product is ready to be delivered, you are required to take delivery on the date and place agreed between us. If for any reason whatsoever you are unable to accept delivery, other than on account of our Returns Policy, we reserve the right to charge you an additional re-delivery fee prior to making the re-delivery. This payment will be due before re-delivery.

We reserve the right to make delivery of the Products by instalments. We will inform you before dispatching your shipment. Extra delivery charges may be applicable in some cases.

Resetto.com shall in no event be held responsible for delay and/or non-provision of Services or Products or unavailability of the Website for any reason whatsoever, including but not limited to events beyond the reasonable control such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, government actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

Per these Terms, you agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of and your purchase of Products and/or Services through Resetto.com. Any infraction of the Terms and conditions shall be governed by relevant Indian laws without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to appropriate authorities. You and Resetto.com each agree to submit to the personal and exclusive jurisdiction of the courts located within India and/or relevant worldwide locations as deemed appropriate by Resetto.com. If any part of the Terms is determined to be invalid or unenforceable in whole or in part, this invalidity or unenforceability shall attach only to the relevant portion of the Terms, while the remaining portions of these Terms shall continue to be in full force and effect at all times.

We work really hard to provide you with the best quality products at the most affordable prices. It is our goal to give you Products that are not only defect free, but that will give you lasting joy for years to come. In the rare cases our Products have any damages/defects, please read below :

What if I have received a damaged product?

If you product is damaged/defected in any way, please know that we are extremely sorry to hear this. Our quality assurance process includes extensive checks during manufacturing and before shipment, in order to drastically reduce the chances that you will get a defective or damaged item. But if your product still has any damages/defects at the time of delivery, please follow our returns procedure.

How does your returns procedure work?

Please make sure to confirm that there are no damages/defects before you sign off for delivery. Once you sign off on delivery, you consent and agree that the products were delivered to you without any damages/defects and that the sale is full and final. If you do find any issues, please notify our delivery manager right away. Once you sign off on delivery, we will assume that the products were delivered to you without any damages/defects. As per these Terms, you hereby consent and agree that in all cases, Resetto.com will make the final judgment on whether an item has a defects/damages of any kind.

What if I just want to cancel my order?

Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests. We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.

We understand that many people still worry about submitting personal details on the Internet. We assure you that we do not, at any point, sell, trade or rent your information to others. Your information will remain confidential, and will be used only to help us build a better experience for you.

When visiting Resetto.com, or when you send us emails, you are communicating with us electronically. By doing this, you are consenting to receive electronic communications from us. We may communicate with you by email or by posting notices on our website. You consent that all agreements, notices, disclosures and other communications that we provide to you in this manner will satisfy any legal requirement that such communications be in writing.

All content or data included in or made available through Resetto.com (including but not limited to text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and data compilations) is the property of Resetto.com and/or our content suppliers. This material is protected by both Indian and worldwide copyright laws. Furthermore, all of the content included in or made available through Resetto.com is the exclusive property of Resetto.com and is also protected by relevant copyright laws. Some of the content/photographs published on the website is provided by our suppliers and they hold copyrights for the same. In the rare instance of any copyright violation by our suppliers, you are requested to make us aware of any such copyright issues. After an examination of such violations, Resetto will remove any content which is in violation of copyright laws.

Resetto is the sole owner and lawful licensee of all the rights and interests of the Resetto.com website. Resetto.com has intellectual property rights protected under relevant patent, copyright and other laws. As part of the Terms of using this website, you agree not to infringe upon any or all of the title, ownership and intellectual property rights of Resetto.com (including but not limited to all rights, trademarks, copyright, related rights, patents, designs, know-how, trade secrets, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks).

You hereby indemnify Resetto.com to the extent of any breach of intellectual property rights by or through your use of Resetto.com. You agree that you shall not use, reproduce or distribute any content from the Resetto.com website without obtaining authorization from Resetto.com. All rights not otherwise claimed under the Terms or by Resetto.com are also nevertheless reserved.

As a user of the Resetto.com website and Products, you may post reviews, comments, photos, and other content; send Gift Vouchers and other communications; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, an invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, or otherwise harmful material. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Resetto.com reserves the right but not the obligation to remove or edit such content at any time, while making no claims to regularly reviewing posted content.

If you do post content or submit material, you grant Resetto.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Resetto.com and sub-licensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy, and will not cause injury to any person or entity; and that you will indemnify Resetto.com for all claims resulting from the content you supply. Resetto.com has the right but not the obligation to monitor and edit or remove any activity or content.
Resetto.com takes no responsibility and assumes no liability for any content posted by you or any third party. If you at any time violate these Terms, you may be held legally liable. If at any time you come across any violation of these Terms, please report immediately to mail@resetto.com

As per these Terms, you shall not engage in any direct or indirect activity that undermines the integrity of Resetto.com's computer systems, networks and/or other systems, or that of Resetto.com's users. You shall not in any way whatsoever attempt to gain unauthorized or unlawful access to Resetto.com’s computer systems and networks or any related data or information. You agree to limit your use of Resetto.com to your personal use only, and shall in no event use any of the information (including but not limited to text, images, graphics, video clips, sound, directories, files, databases, listings) obtained on or through Resetto.com, for commercial purposes of any sort; or for copying; reproducing; downloading; or otherwise. At no point will you use any content on Resetto.com for purposes other than as stated in these Terms.

You hereby agree to be solely responsible for maintaining the confidentiality of your account information and password on Resetto.com. Per these Terms you are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You have the right to purchase products through Resetto.com with a credit/debit card or other permitted payment methods. However at all times, Resetto.com reserves the right to refuse service, terminate accounts, remove or edit content, and/or cancel orders at its sole discretion.

In the instance where Resetto terminates your use of the Website or any of our Services, Resetto may delete any content or other materials relating to you or your account, without incurring any liability to you or any third party for doing so. Even if your account has been terminated, you are still responsible for paying for any Services or Products that you may have already ordered.
Setting up an account implies consent for subscription of our newsletter. You are automatically subscribed to our newsletter on creation of an account.

You hereby agree to indemnify and save Resetto.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from your use of Resetto.com or associated Services (including but not limited to the display of your information on Resetto.com), or from your breach of any of the Terms. You further agree to indemnify and save Resetto.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties, relating to information about such third parties and/or any of their goods and/ or services. You agree that Resetto.com is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material, and that the risk of damages from such material rests entirely with you. Resetto.com reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Resetto.com in asserting any available defenses.

While at Resetto.com we make every attempt to ensure that the information on the website is accurate, Resetto.com makes no claims regarding the quality, accuracy, or completeness of any data, information, Product or Service. In no event shall Resetto.com be liable for any direct or indirect damages, or any other damages not hereby specified, resulting from your use or your inability to use the Services; from unauthorized access to or alteration of your data; or from any other matter relating to the Services, including but not limited to damages for loss of use, data or profits, from the use or performance of Resetto.com website or associated Services.

Resetto.com will not be liable for the delay or inability to use the Resetto.com website or related Services, the failure to provide Services, or issues otherwise arising out of the use of the website, whether based on contract, negligence, strict liability or otherwise. Further, Resetto.com shall not be liable under any circumstances for non-availability of the website during planned or unplanned maintenance or any other suspensions of access to the website that may occur due to technical reasons or for any reason beyond Resetto.com's control. As per these Terms you consent and agree that any material obtained through the Resetto.com website is done entirely at your own risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material. Resetto.com shall also not at any point be liable for any loss or damage arising directly or indirectly from of the decline of authorization for any transaction.

We reserve the right to withdraw or amend the Services and Products that we provide on our website without notice. We also reserve the right to restrict access to some or all parts of our website for registered or unregistered users. You are solely responsible for making the necessary arrangements to have access to our website, and for ensuring that any and all persons who access our website through your internet connection are both aware of these Terms, and comply with them. At no point shall we be liable or responsible for any reliance placed upon any commentary or other material that is posted on our website, by any visitor to our website, or by anyone who may be informed of any of its contents.

We update our website on a regular basis, and thus may change the contents at any time. If needed, we may take action to suspend access to our website, or shut it down indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update given material. To the extent permitted by law, we, all associated members of our company, and associated third parties, expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user with relevance to our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, but not limited to any loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

You may not at any point knowingly introduce viruses, trojans, worms, logic bombs or other material that are malicious or technologically harmful. You may not at any point attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You may not at any point target our website via a denial-of-service attack or a distributed denial-of service attack.

At no point shall we be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or due to your downloading of any material posted on it, or on any website linked to it. You may link to our website, but you may not at any point frame our website into another website, or establish a link from a website that you do not own. If you do establish a link to a website that you own, then that website must comply at all times with our Terms and content standards. We reserve the right to withdraw linking permission without notice, even if the website from which you are linking complies in all respects with our Terms and content standards.

Indian courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by relevant laws, as determined by Resetto.com.

If you would like to get in touch with our customer service team, you can either contact us by sending an email at mail@resetto.com or call us on: +91-9674091781. We'll be happy to help with your queries, Monday-Saturday between 11:00am- 8:00pm.